Terms & Conditions

1. INTRODUCTION

1.1. Welcome to the Lazanda platform (the "Site"). Please read the following Terms of Service carefully before using this Site or opening a Lazanda account ("Account") so that you are aware of your legal rights and obligations with respect to Lazanda Inc. and its affiliates and subsidiaries (individually and collectively, "Lazanda", "we", "us" or "our"). The "Services" we provide or make available include (a) the Site, (b) the services provided by the Site and by Lazanda client software made available through the Site, and (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video (including live streams), messages, tags, content, programming, software, application services (including, without limitation, any mobile application services) or other materials made available through the Site or its related services ("Content"). Any new features added to or augmenting the Services are also subject to these Terms of Service. These Terms of Service govern your use of Services provided by Lazanda.

1.2 The Services include an online platform service that provides a place and opportunity for the sale of goods between the buyer ("Buyer") and the seller ("Seller") (collectively "you", "Users" or "Parties"). The actual contract for sale is directly between Buyer and Seller and Lazanda is not a party to that or any other contract between Buyer and Seller and accepts no obligations in connection with any such contract. Parties to such transaction will be entirely responsible for the sales contract between them, the listing of goods, warranty of purchase and the like. Lazanda is not involved in the transaction between Users. Lazanda may or may not pre-screen Users or the Content or information provided by Users. Lazanda reserves the right to remove any Content or information posted by you on the Site in accordance to Section 6.4 herein. Lazanda cannot ensure that Users will actually complete a transaction.

1.3 Before becoming a User of the Site, you must read and accept all of the terms and conditions in, and linked to, these Terms of Service and you must consent to the processing of your personal data as described in the Privacy Policy linked hereto.

1.4 Lazanda reserves the right to change, modify, suspend or discontinue all or any part of this Site or the Services at any time or upon notice as required by local laws. Lazanda may release certain Services or their features in a beta version, which may not work correctly or in the same way the final version may work, and we shall not be held liable in such instances. Lazanda may also impose limits on certain features or restrict your access to parts of, or the entire, Site or Services in its sole discretion and without notice or liability.

1.5 Lazanda reserves the right to refuse to provide you access to the Site or Services or to allow you to open an Account for any reason.

2. PRIVACY

2.1 Your privacy is very important to us at Lazanda. To better protect your rights we have provided the Lazanda Privacy Policy to explain our privacy practices in detail. Please review the Privacy Policy to understand how Lazanda collects and uses the information associated with your Account and/or your use of the Services (the "User Information"). By using the Services or providing information on the Site, you:

• (a) consent to Lazanda collection, use, disclosure and/or processing of your Content, personal data and User Information as described in the Privacy Policy;
• (b) agree and acknowledge that the proprietary rights of your User Information are jointly owned by you and Lazanda; and
• (c) shall not, whether directly or indirectly, disclose your User Information to any third party, or otherwise allow any third party to access or use your User Information, without Lazanda's prior written consent.

2.2 Users in possession of another User's personal data through the use of the Services (the "Receiving Party") hereby agree that, they will (a) comply with all applicable personal data protection laws with respect to any such data; (b) allow the User whose personal data the Receiving Party has collected (the "Disclosing Party") to remove his or her data so collected from the Receiving Party's database; and (c) allow the Disclosing Party to review what information have been collected about them by the Receiving Party, in each case of (b) and (c) above, in compliance with and where required by applicable laws.

3. LIMITED LICENSE

3.1 Lazanda grants you a limited and revocable license to access and use the Services subject to the terms and conditions of these Terms of Service. All proprietary Content, trademarks, service marks, brand names, logos and other intellectual property ("Intellectual Property") displayed in the Site are the property of Lazanda and where applicable, third party proprietors identified in the Site. No right or licence is granted directly or indirectly to any party accessing the Site to use or reproduce any Intellectual Property, and no party accessing the Site shall claim any right, title or interest therein. By using or accessing the Services you agree to comply with the copyright, trademark, service mark, and all other applicable laws that protect the Services, the Site and its Content. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any portion of the Services, the Site or its Content. You also may not, without our prior written consent, mirror or frame any part or whole of the contents of this Site on any other server or as part of any other website. In addition, you agree that you will not use any robot, spider or any other automatic device or manual process to monitor or copy our Content, without our prior written consent (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website).

3.2 You are welcome to link to the Site from your website, provided that your website does not imply any endorsement by or association with Lazanda. You acknowledge that Lazanda may, in its sole discretion and at any time, discontinue providing the Services, either in part or as a whole, without notice.

4. SOFTWARE

Any software provided by us to you as part of the Services is subject to the provisions of these Terms of Service. Lazanda reserves all rights to the software not expressly granted by Lazanda hereunder. Any third-party scripts or code, linked to or referenced from the Services, are licensed to you by the third parties that own such scripts or code, not by Lazanda.

5. ACCOUNTS AND SECURITY

5.1 Some functions of our Services require registration for an Account by selecting a unique user identification ("User ID") and password, and by providing certain personal information. If you select a User ID that Lazanda, in its sole discretion, finds offensive or inappropriate, Lazanda has the right to suspend or terminate your Account. You may be able to use your Account to gain access to other products, websites or services to which we have enabled access or with which we have tied up or collaborated. Lazanda has not reviewed, and assumes no responsibility for any third party content, functionality, security, services, privacy policies, or other practices of those products, websites or services. If you do so, the terms of service for those products, websites or services, including their respective privacy policies, if different from these Terms of Service and/or our Privacy Policy, may also apply to your use of those products, websites or services.

5.2 You agree to (a) keep your password confidential and use only your User ID and password when logging in, (b) ensure that you log out from your account at the end of each session on the Site, (c) immediately notify Lazanda of any unauthorised use of your Account, User ID and/or password, and (d) ensure that your Account information is accurate and up-to-date. You are fully responsible for all activities that occur under your User ID and Account even if such activities or uses were not committed by you. Lazanda will not be liable for any loss or damage arising from unauthorised use of your password or your failure to comply with this Section.

5.3 You agree that Lazanda may for any reason, in its sole discretion and with or without notice or liability to you or any third party, immediately terminate or suspend your Account and your User ID, remove or discard from the Site any Content associated with your Account and User ID, withdraw any subsidies offered to you, cancel, or suspend any transactions associated with your Account and User ID, temporarily or in more serious cases permanently withhold any sale proceeds or refunds, and/or take any other actions that Lazanda deems necessary. Grounds for such actions may include, but are not limited to, actual or suspected (a) extended periods of inactivity, as determined by us from time to time, (b) violation of the letter or spirit of these Terms of Service, (c) illegal, fraudulent, harassing, defamatory, threatening or abusive behaviour (d) having multiple user accounts, (e) buying products on the Site for the purpose of commercial re-sale, (f) abnormal or excessive purchasing of products from the same Seller or related group of Sellers, (g) voucher abuse (including, but not limited to, selling of vouchers to third parties, selling of vouchers or other credits at a significant markup above face value, and/or abnormal or excessive use of vouchers on the Site), (h) failure to make timely payment of any outstanding amount (or other obligation) owed to Lazanda or any of its Affiliates (subject to applicable law), (i) creation, exploitation, or use of any unauthorized third-party software or products in conjunction with or operate the functions available on Lazanda or (j) behaviour that is harmful to other Users, third parties, or the business interests of Lazanda. Use of an Account for illegal, fraudulent, harassing, defamatory, threatening or abusive purposes may be referred to law enforcement authorities without notice to you. If a legal dispute arises or law enforcement action is commenced relating to your Account or your use of the Services for any reason, Lazanda may terminate your Account immediately with or without notice.

5.4 Users may terminate their Account if they notify Lazanda in writing (including via email at Lazadaindiacustomerservice@gmail.com) of their desire to do so. You understand and agree that your account will, at the earliest, be terminated twenty-four (24) hours after the request for termination. Notwithstanding any such termination, Users remain responsible and liable for any incomplete transaction (whether commenced prior to or after such termination), shipment of the product, payment for the product, or the like, and Users must contact Lazanda after he or she has promptly and effectively carried out and completed all incomplete transactions according to the Terms of Service. Lazanda shall have no liability, and shall not be liable for any damages incurred due to the actions taken in accordance with this Section. Users waive any and all claims based on any such action taken by Lazanda.

5.5 You may only use the Services and/or open an Account if you are located in one of our approved countries, as updated from time to time.

5.6 If you are a Seller, you may be entitled to create sub-accounts ("Sub-Account") on the sub-account platform operated by Lazanda ("Sub-Account Platform") that are linked to your Account(s). You acknowledge and agree that: (a) the purpose of the Sub-Accounts are to enhance the management of your Account(s) as a Seller, and you shall not use the Sub-Accounts for any other purposes (including, but not limited to, fraudulent or illegal activities); (b) while Sub-Accounts are not considered "Accounts" for the purposes of these Terms of Service, the provisions of this Section 5 shall apply mutatis mutandis to the Sub-Accounts, except that references to "Accounts" shall be to the Sub-Accounts; (c) Sub-Accounts can be configured to have access to your Account(s) and the same rights as your Account(s) (or parts thereof), and you expressly acknowledge and agree that: (i) you are solely responsible for creating and configuring Sub-Accounts, and granting and controlling third party access to the Sub-Accounts; (ii) any third parties to whom you grant access to your Sub-Accounts will have the ability to access and operate your Account; (iii) we shall be entitled to treat any actions of the Sub-Accounts as actions of your Account; and (iv) you shall be responsible for all actions of the Sub-Accounts; and (d) Lazanda reserves the right to amend or terminate the operation of the Sub-Account Platform and to close any Sub-Accounts at any time in its sole discretion.

6. TERM OF USE

6.1 The license for use of this Site and the Services is effective until terminated. This license will terminate as set forth under these Terms of Service or if you fail to comply with any term or condition of these Terms of Service. In any such event, Lazanda may effect such termination with or without notice to you.

6.2 You agree not to upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; violate any laws; use the Services to impersonate any person or entity; forge headers or manipulate identifiers; remove proprietary notices; cause unauthorized modification of the Services; use the Services for fraudulent purposes; open multiple user accounts; manipulate prices; interfere with feedback systems; attempt to decompile or reverse engineer the Services; harvest information about other users; upload content you don't have rights to; upload content that infringes intellectual property rights; upload spam or unauthorized advertising; upload viruses or malicious code; disrupt normal operations; interfere with networks; violate any applicable laws; use Services to violate privacy or harass others; infringe Lazanda's rights; or list items which infringe intellectual property rights.

6.3 You understand that all Content, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such Content originated. This means that you, and not Lazanda, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available through the Site. You understand that by using the Site, you may be exposed to Content that you may consider to be offensive, indecent or objectionable. To the maximum extent permitted by applicable law, under no circumstances will Lazanda be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of, or reliance on, any Content posted, emailed, transmitted or otherwise made available on the Site.

6.4 You acknowledge that Lazanda and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, delete, stop, suspend, remove or move any Content, including without limitation any Content or information posted by you, that is available on the Site without any liability to you. Without limiting the foregoing, Lazanda and its designees shall have the right to remove any Content (a) that violates these Terms of Service or our Prohibited and Restricted Items Policy; (b) if we receive a complaint from another User; (c) if we receive a notice or allegation of intellectual property infringement or other legal instruction or request for removal; or (d) if such Content is otherwise objectionable.

6.5 You acknowledge, consent to and agree that Lazanda may access, preserve and/or disclose your Account information, Content, and any other materials or information you provide to us to any legal, regulatory, or governmental authority, the relevant rights owner, or other third parties if required to do so by law, pursuant to an order of a court or lawful request by any governmental or regulatory authority having jurisdiction over Lazanda or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms of Service; (c) respond to claims that any Content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of Lazanda, its Users and/or the public.

7. VIOLATION OF OUR TERMS OF SERVICE

7.1 Violations of this policy may result in a range of actions, including, without limitation, any or all of the following: Listing deletion, Limits placed on Account privileges, Account suspension and subsequent termination, Criminal charges, Civil actions, including without limitation a claim for damages and/or interim or injunctive relief.

7.2 If you believe a User on our Site is violating these Terms of Service, please contact Lazadaindiacustomerservice@gmail.com.

8. REPORTING INTELLECTUAL PROPERTY RIGHTS INFRINGEMENT

8.1 As stated above, Lazanda does not allow listings that violate the intellectual property rights of brands or other intellectual property rights owners ("IPR Owner").

8.2 Except where expressly stated otherwise, the Users are independent individuals or businesses and they are not associated with Lazanda in any way and Lazanda is neither the agent nor representative of the Users and does not hold and/or own any of the merchandise listed on the Site.

8.3 If you are an IPR Owner or an agent duly authorised by an IPR Owner ("IPR Agent") and you believe that your right or your principal's right has been infringed, please notify us by submitting the online form and provide us the documents requested. Lazanda will respond to your complaint as soon as practicable.

8.4 Complaints under this Section 8 must be provided in the form prescribed by Lazanda, which may be updated from time to time, and must include at least the following: (a) a physical or electronic signature of an IPR Owner or IPR Agent (collectively, "Informant"); (b) a description of the type and nature of intellectual property right that is allegedly infringed and proof of rights; (c) a description of the nature of alleged infringement with sufficient details; (d) URL(s) of the listing(s) which contains the alleged infringement; (e) sufficient information to allow Lazanda to contact the Informant; (f) a statement by Informant that the complaint is filed on good faith belief; (g) a statement by the Informant that the information in the notification is accurate and that the Informant will indemnify us for any damages.

8.5 Lazanda acknowledges that a brand or manufacturer may, subject to applicable law, have the right to enter into certain exclusive distribution agreements or minimum advertised price agreements for its products with other third parties. However, violations of such agreements do not constitute intellectual property rights infringement.

8.6 Without limitation to the indemnity at Section 32, each and every Seller agrees to indemnify and hold Lazanda and its Affiliates harmless from any and all claims, causes of action, damages and judgments arising out of or relating to (a) any intellectual property infringement claim, complaint, or violation relating to any Content or product listings, and/or (b) any removal of such Content or product listings pursuant to or in relation to any intellectual property infringement claim, complaint, or violation.

9. PURCHASE AND PAYMENT

9.1 Lazanda supports one or more payment methods as displayed on the Site.

9.2 Buyers may only change their preferred mode of payment for their purchase prior to making payment.

9.3 Lazanda takes no responsibility and assumes no liability for any loss or damages to Buyer arising from shipping information and/or payment information entered by Buyer or a wrong remittance by Buyer in connection with the payment for the items purchased. We reserve the right to check whether Buyer is duly authorised to use a certain payment method, and may suspend the transaction until such authorisation is confirmed or cancel the relevant transaction where such confirmation is not available.

10. SELLER BALANCE

10.1 Seller Balance facilitates the storage of money Sellers receive from their sales. The sum of this money, minus any withdrawals, will be reflected as a Seller Balance.

10.2 Sellers may transfer funds from the Seller Balance to their linked bank account ("Linked Account") by submitting a transfer request ("Withdrawal Request"). Lazanda may also automatically transfer funds from the Seller Balance to a Seller's Linked Account on a regular basis, as determined by Lazanda. Lazanda shall only process such transfers on business days and such transfers may take one (1) to three (3) business days to be reflected in a Seller's Linked Account.

10.3 Currently, Lazanda can only pay you through third-party payment channels. Therefore, you must provide Lazanda with your payment details in order to collect payment (For example, product sale proceeds or Lazanda refunds).

10.4 Payment for goods you sell on Lazanda will be credited to your seller wallet within seven (7) days after the goods are delivered to the buyer or immediately after the buyer confirms receipt of the goods.

10.5 Once submitted, Seller may not modify or cancel a Withdrawal Request.

10.6 If there is an error in the processing of any transaction, you authorize us to initiate debit or credit entries to your designated bank account, to correct such error, provided that any such correction is made in accordance with applicable laws and regulations.

10.7 You authorize us to initiate debit or credit entries to your Seller Balance: (a) To correct any errors in the processing of any transaction; (b) If Lazanda determines that you have engaged in fraudulent or suspicious activities; (c) In relation to any lost, damaged or incorrect items; (d) In connection with any offers or discounts; (e) In relation to any uncollected fees; (f) In connection with the resolution of any transaction disputes; (g) In relation to any prohibited items; (h) In connection with changes agreed between the buyer and the seller; (i) In connection with advertising credit reload function.

10.8 If your Account has been terminated, deactivated, or suspended in accordance with these Terms of Service, or your Account remains inactive, we shall be entitled to charge a fee for the administration of any remaining Seller Balance in your Account.

11. LAZANDA STORE GUARANTEE

11.1 Lazanda Guarantee is a service provided by Lazanda or its authorised agent to protect purchases. To protect against the risk of liability, payment for purchases made to Seller using the Services will be held by Lazanda or its authorised agent ("Lazanda Guarantee Account"). Seller will not receive interest or other earnings from the sum you have paid into Lazanda Guarantee Account.

11.2 After Buyer makes payment for his/her order ("Buyer's Purchase Monies"), Buyer's Purchase Monies will be held in Lazanda Guarantee Account until: (a) Buyer sends confirmation to Lazanda that Buyer has received his/her goods; (b) Lazanda Guarantee Period expires; (c) Lazanda determines that Buyer's application for a return of goods and/or refund is successful; (d) such other time as Lazanda reasonably determines that a distribution of Buyer's Purchase Monies is appropriate.

11.3 Payments made through Lazanda channels will be held in the Lazanda Guarantee Account for a specified period of time (the "Lazanda Guarantee Period"). Buyer may apply for a one-time extension of Lazanda Guarantee Period prior to the expiry of the applicable Lazanda Guarantee Period, subject to and in accordance with the Refunds and Return Policy.

12. DELIVERY

12.1 Lazanda will notify sellers when Lazanda receives purchase payment from the buyer. Unless otherwise agreed with Lazanda, Seller will take the necessary measures to deliver the purchased item to the Buyer and provide details such as delivery company name, tracking number, etc. to Buyers through the Site.

12.2 Seller shall use its best efforts to ensure that Buyer receives the purchased item within Lazanda's warranty period or the period specified by the Seller in the Seller's listing (whichever conditions apply).

12.3 The User understands that the Seller bears all risks associated with the delivery of the items purchased and warrants that it has or will have adequate insurance for the delivery of the items purchased. If purchased goods are damaged, lost or not delivered during the delivery process, the user acknowledges and agrees that Lazanda shall not be responsible for any damages, costs, expenses incurred and the seller and/or buyer will contact the logistics service provider to resolve those disputes.

12.4 For cross-border transactions, the User understands and acknowledges that if the product listing indicates that the product will be shipped from overseas, then the product will be sold from a seller located outside and the import and export of the product is subject to local laws and regulations. Users should familiarize themselves with all import and export restrictions applicable to a given country.

12.5 Shipping costs and charges will be determined by Lazanda and posted on the website from time to time. Shipping fees may be borne by Buyer, Seller, or Lazanda at rates determined by Lazanda.

13. CANCELLATION, RETURN AND REFUND

13.1 A buyer may only cancel an order before the buyer's purchase price has been paid to an Lazanda secured account.

13.2 Buyers may request returns and refunds (if applicable) prior to the expiration of Lazanda's warranty period, subject to and subject to Lazanda's returns and refunds policy. Please see Lazanda's Refunds and Returns Policy for more information.

13.3 Lazanda reserves the right to cancel any transaction on the Site and Buyer agrees that Buyer's sole remedy is to receive a refund of Buyer's purchase price paid to Lazanda's secure account.

13.4 Lazanda does not monitor cancellations, returns and refunds of offline payments.

13.5 Refunds to buyers will be made to their Lazanda wallet within five (5) days of approval of the return or refund request.

14. SELLER'S RESPONSIBILITIES

14.1 Seller must properly manage and ensure that prices, product details, inventory quantities, terms and conditions of sale and other relevant information are promptly updated on its listings. Sellers may not post inaccurate or misleading information.

14.2 The selling price of the items will be determined by the Seller. Prices and shipping charges for items will include all charges to the Buyer such as sales tax, VAT, customs duties, etc. and the Seller will not charge such additional fees to the Buyer.

14.3 Seller agrees that Lazanda may, at its sole discretion, participate in promotions through price reductions, discounts or refunds or other means to induce transactions between Buyers and Sellers. The final price actually paid by the Buyer will be the price to which such adjustments apply.

14.4 To promote the sale of goods listed by sellers, Lazanda may post such items (price adjusted) on third party websites and other websites operated by Lazanda.

14.5 The Seller will issue a receipt, credit card receipt or tax invoice to the Buyer upon the Buyer's request.

14.6 Seller acknowledges and agrees that Seller shall be responsible for payment of all taxes, duties and obligations on goods sold and that Lazanda cannot provide any legal or tax advice regarding this problem.

14.7 Seller acknowledges and agrees that Seller's violation of any of Lazanda's policies will result in a series of actions as described in Section 7.1.

15. PAID ADVERTISING

15.1 Lazanda provides keyword advertising ("Keyword Ads") and other advertising services, including participating in flash sales ("Flash sale ads") (collectively referred to as "Paid Advertising"). Sellers can purchase paid advertising services. Lazanda provides paid advertising services subject to these Terms of Service and any explanatory materials posted on this site (hereinafter referred to as "Paid advertising rules"). Merchants who purchase paid advertising services agree to be bound by the paid advertising rules.

15.2 To purchase Paid Advertising Services, you must be a qualified seller under the Paid Advertising Rules. Your account may not be suspended when you purchase and pay for paid advertising services.

15.3 You may purchase paid advertising services by purchasing advertising points ("Ad Points"). All advertising credits are subject to Goods and Services Tax and expire six (6) months after purchase or such other time as determined by Lazanda. Unless otherwise stated, you may not cancel an order and/or request a refund after purchasing advertising credits.

15.4 If your advertising points balance is lower than the amount you set, you can choose to automatically refill advertising points through your merchant wallet. When activating the advertising points top-up function, you can choose the minimum number of advertising points and the refill amount.

15.5 You can choose to purchase keyword advertising services when listing an item for sale or afterward. When buying keyword ads, you can set your budget, keywords, marketing cycle, and more. The keyword advertising service for each item will be activated and expire on the corresponding date set by you. If a product is sold or not available during the paid advertising time, you will not have the right to transfer the remaining paid advertising time or advertising credits to another product. Advertising credits will also not be refunded.

15.6 You may choose to purchase Flash Deal advertising services within the time period specified by Lazanda. When you purchase Flash Deal Advertising Services, you may specify the items to be included in the Flash Deal and Lazanda may include such items in the Flash Deal at its sole discretion.

15.7 The items you list on the Site must comply with all relevant laws and regulations, paid advertising rules, these Terms of Service and the Prohibited and Restricted Items Policy. You understand and agree that Lazanda has the right to immediately remove any listing that violates any of the foregoing and any paid advertising fees you have paid will not be refunded.

15.8 You understand and agree that Lazanda does not guarantee or warrant that your product ratings or sales will increase as a result of its paid advertising services.

15.9 You should only purchase paid advertising services after fully considering your budget and intended advertising objectives. Except as otherwise provided, Lazanda assumes no responsibility or liability with respect to the results or anticipated results of any paid advertising services.

15.10 If, notwithstanding anything in these Terms of Service, a court of competent jurisdiction finds Lazanda liable for any Paid Advertising Services, then to the maximum extent permitted, liability shall be limited to the amounts paid for paid advertising services.

16. PURCHASE AND SALE OF ALCOHOL AND TOBACCO

16.1 The purchase and sale of alcoholic products ("Alcohol") and tobacco or tobacco-related products, including without limitation electric cigarettes ("Tobacco Products") on the Site is permitted by Lazanda subject to the terms and conditions of this Section 16.

16.2 If you are an Alcohol Buyer or Tobacco Products Buyer: (a) you represent and warrant that you and (if applicable) the person receiving the Alcohol or Tobacco Products ("Recipient") are aged 18 or above; and (b) if requested by an Alcohol Seller, Tobacco Products Seller or Lazanda (or its agents), you and/or the Recipient shall provide photo identification for age verification purposes.

16.3 If you are an Alcohol Seller or Tobacco Products Seller, you represent and warrant that: (a) You hold all necessary licences and/or permits to sell Alcohol or Tobacco Products through the Site, and shall provide a copy of such licences and/or permits to Lazanda immediately upon request; and (b) All information and documents provided to Lazanda are true and accurate.

16.4 When delivering Alcohol to an Alcohol Buyer: (a) The delivery agent reserves the right to request for valid photo identification for age verification purposes; and (b) Lazanda (via the delivery agent) reserves the right to refuse the delivery of Alcohol if the Alcohol Buyer and/or the Recipient appears intoxicated or is unable to provide valid photo identification.

16.5 When delivering Tobacco Products to Tobacco Products Buyer: (a) the delivery agent reserves the right to request for valid photo identification for age verification purposes; and (b) Lazanda (via the delivery agent) reserves the right to refuse the delivery of Tobacco Products if the Tobacco Products Buyer and/or the Recipient is unable to provide valid photo identification.

16.6 Each Alcohol Buyer and Alcohol Seller, and each Tobacco Products Buyer and Tobacco Products Seller, severally agrees to indemnify, defend and hold harmless Lazanda, and its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners, and employees from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses arising out of or relating to: (a) any inaccuracy or breach of its representations; and (b) its breach of any law or any rights of a third party.

17. TRANSACTION FEES

17.1 Lazanda charges a fee ("Transaction Fee") for all successful transactions completed on the Site. The transaction fee is paid by the seller and is calculated as two percent (2%) of the buyer's purchase price, rounded to the nearest cent. Transaction fees are subject to GST ("Tax") which must be borne by the seller.

17.2 For Sellers outside of Singapore, Lazanda will charge a fee for all successful transactions completed on the Site ("Cross-Border Fees"). Cross-border fees are borne by the seller and are calculated based on the rating communicated to the seller from time to time on the website.

18. REGISTER OVERSEAS SUPPLIERS

18.1 For overseas sellers of digital services covered by the Overseas Supplier Registration Regime ("Overseas Digital Services Sellers"), digital services provided to purchasers (i.e. individuals and non-GST registered businesses) are subject to GST ("OVR GST"). If the buyer is GST registered, it is the responsibility of the GST registered buyer to provide Lazanda and the seller with their GST registration number as proof that they are indeed GST registered.

18.2 Lazanda will deduct and promptly remit the appropriate GST OVR amount to the tax authorities. Overseas sellers of digital services must ensure that all applicable taxes (if any) charged on the sale of digital services are properly applied. Foreign sellers of digital services must cooperate and endeavor to provide Lazanda with all information necessary to comply with applicable tax requirements.

19. DISPUTES

19.1 If there is a problem with a transaction, it will be resolved according to Lazanda's policies.

19.2 Each Buyer and Seller undertakes and agrees not to sue or assert any claim against Lazanda or its affiliates (unless Lazanda or its affiliates are the seller of the products complained of) in connection with any transaction or any dispute relating to such transactions.

19.3 Users covered by Lazanda may submit written requests to Lazanda to help them resolve issues arising from the transaction. Lazanda may, in its sole discretion, take any necessary measures to help users resolve disputes and has absolutely no liability to sellers or buyers. For more information, please see Lazanda's returns and refunds policy.

19.4 For clarity, the services provided under this section are only available to purchasers covered by Lazanda's warranty. Buyers purchasing using other payment methods should contact the seller directly.

20. FEEDBACK

20.1 Lazanda welcomes information and feedback from users, which will help Lazanda improve the quality of services provided. Feedback may be provided via email or in writing using the feedback form. Anonymous responses will not be accepted. Users affected by the response must be fully informed of all the facts and have an opportunity to present their case. Vague and defamatory responses will not be accepted.

21. DISCLAIMER

21.1 The Services are provided "as is" without any warranties, claims or representations of any kind, whether express, implied or statutory, including but not limited to warranty of quality, fitness for a particular purpose. Without limiting the foregoing and to the maximum extent permitted by applicable law, Lazanda does not warrant that the Services, the Site or features therein will be available, accessible, uninterrupted, error-free, timely, secure or that errors will be corrected, or this website and/or the server is free of viruses or other harmful components.

21.2 You acknowledge that to the maximum extent permitted by applicable law, the entire risk arising from the use or performance of the Website and/or Services rests with you.

21.3 To the maximum extent permitted by applicable law, Lazanda has no control over and does not warrant or assume any responsibility for: (A) the purpose, existence, quality, safety or suitability of available items; or (B) the sale of the goods by the seller or the solvency of the buyer of the goods. In the event a dispute arises involving one or more Users, such Users agree to resolve such dispute directly between themselves.

22. EXCLUSIONS AND LIMITATIONS OF LIABILITY

22.1 To the maximum extent permitted by applicable law, all liabilities arising under contract, warranty, tort (including but not limited to negligence), products liability or other liability under law, equity, statute or otherwise for: (A) loss of use; (B) loss of profits; (C) loss of revenue; (D) data loss; (E) loss of reputation; or (F) failure to realize the expected savings, whether directly or indirectly, or any indirect, incidental, special or consequential damages arising out of or in connection with the use or inability to use the site or services, are excluded.

22.2 You acknowledge and agree that your sole right with respect to any problems or dissatisfaction with the Services is to request termination of your account and/or discontinue use of the Services.

22.3 If, notwithstanding the preceding paragraph, Lazanda is found by a court of competent jurisdiction to be liable (including gross negligence), then to the maximum extent permitted by applicable law, its liability to you shall be limited to the amounts paid to you under the store's warranty.

22.4 Nothing in these Terms of Service shall limit or exclude liability for death or personal injury caused by negligence, fraud or any other liability of Lazanda that cannot be excluded.

23. LINKS TO THIRD-PARTY WEBSITES

23.1 Third party links provided on this website will take you away from this website. These links are provided as a courtesy only and the websites they link to are not controlled by Lazanda in any way, so you access them at your own risk. Lazanda is not responsible for the contents of any linked site or any link contained in a linked site, including any changes or updates to such sites. Lazanda is providing these links only as a convenience, and the inclusion of any link does not imply or represent affiliation, endorsement or sponsorship by Lazanda of any linked site and/or any content on it.

23.2 Lazanda allows you to share videos from YouTube on Lazanda's live streaming feature ("YouTube Content"). By sharing YouTube content, you agree to be bound by YouTube's Terms of Service.

24. YOUR CONTRIBUTIONS TO THE SERVICES

24.1 By submitting Content for inclusion on the Service, you represent and warrant that you have all rights and/or permissions necessary to grant Lazanda the license below. Additionally, you acknowledge and agree that you are solely responsible for any Content you post or otherwise make available on or through the Services. You grant to Lazanda and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sublicensable license and may transfer to use, copy, distribute, republish, transmit, modify, adapt, create derivative works from, publicly display and publicly perform such content contributions in any media format and through any communication channel within or in connection with the Services.

24.2 Any content, materials, information or ideas you post on or through the Services or transmit to Lazanda in any manner (each, a "Submission") will not be considered by Lazanda as confidential and may be disseminated or used by Lazanda without compensation or liability to you for any purpose whatsoever including but not limited to developing, manufacturing and marketing products.

25. THIRD PARTY CONTRIBUTIONS

25.1 Each person who contributes data, text, images, audio, video, software and other content to the Service is solely responsible for its accuracy, reliability, nature, clear rights, comply with laws and legal restrictions regarding your content contributions. Accordingly, Lazanda is not responsible for, and will not regularly monitor or audit, any Content Contributions for accuracy, reliability, nature, rights clearance, legal compliance, and legal restrictions. You will not hold Lazanda responsible for the acts or omissions of any user, including without limitation the content they post or otherwise make available through the Services.

25.2 In addition, the Services may contain links to third party products, websites, services and offers. These third-party links, products, sites and services are not owned or controlled by Lazanda. Rather, they are operated by and are the property of their respective third parties. Lazanda has not reviewed and is not responsible for the content, functionality, security, services, privacy policies or other practices of these third parties.

26. YOUR REPRESENTATIONS AND WARRANTIES

You represent and warrant that: (A) you have the legal capacity (in the case of a minor, valid parental or legal guardian consent), right and ability to participate in these Terms of Service and comply with them; and (B) The Services will be used only for lawful purposes in accordance with these Terms of Service and all applicable laws, rules, regulations, directives, guidelines, policies and regulations.

27. FRAUDULENT OR SUSPICIOUS ACTIVITY

If Lazanda, in its sole discretion, believes that you may have engaged in any potentially fraudulent or suspicious activities and/or transactions, we may take various actions to protect Lazanda, other buyers or sellers, other third parties, or you from recalls, chargebacks, claims, fees, fines, penalties, and any other liability. Actions we may take include but are not limited to: (a) closing, suspending or restricting your access to your account or the Services; (b) suspending your Lazanda Guarantee eligibility; (c) holding, using or transferring funds in your account; (d) refusing to provide services to you; (e) holding your funds for as long as necessary to protect Lazanda or third parties from liability risks.

28. INDEMNIFICATION

You agree to indemnify, defend and hold harmless Lazanda and its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners and employees (collectively, "The indemnified party") harmless from any and all claims, actions, proceedings and suits and all other liabilities, damages, settlements, penalties, fines, costs and related expenses of any Indemnified Party arising out of or in connection with (a) any transaction made on this site, or any dispute related to such transaction; (b) Lazanda warrants; (c) the operation, management and/or administration of the Services; (d) your breach or violation of any provision of these Terms of Service; (e) your use or misuse of the Services; (f) your violation of any law or any right of a third party; (g) any content you upload.

29. SEVERABILITY

If any provision of these Terms of Service shall be deemed unlawful, void or for any reason unenforceable under the laws of any jurisdiction, then such provision shall be deemed severable from these terms and conditions and no remaining provisions shall affect their validity and enforceability in any other jurisdiction.

30. GOVERNING LAW

These Terms of Service shall be governed and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act are expressly excluded. Except as otherwise provided by applicable law, any dispute, controversy, claim or controversy arising out of or relating to these Terms of Service against Lazanda shall be submitted and finally resolved by arbitration in Hong Kong under the Hong Kong International Arbitration Center Arbitration Rules then in effect. There will be one (1) arbitrator and the language of arbitration will be English.

31. GENERAL PROVISIONS

31.1 Lazanda reserves all rights not expressly granted herein.

31.2 Lazanda may modify these Terms of Service at any time by posting the revised Terms of Service on this website. Your continued use of the Site following the posting of such changes constitutes your acceptance of such revised Terms of Service.

31.3 You may not assign, sub-license or transfer any of the rights granted to you or sub-contract any of your obligations under this Agreement.

31.4 Nothing in these Terms of Service creates a partnership, joint venture or agency relationship between you and Lazanda, nor does it authorize you to assume any costs or liability on behalf of Lazanda.

31.5 Lazanda's failure at any time to require performance of any provision of this Agreement shall not affect its right to enforce such provision at a later date unless such provision is waived in writing.

31.6 These Terms of Service are for your and our benefit only, and not for the benefit of any other person or entity, other than Lazanda's affiliates and subsidiaries.

31.7 The terms set forth in these Terms of Service and any agreements and policies contained or referred to in these Terms of Service constitute the entire agreement and understanding between the parties with respect to the Services and the Site, and supersedes any prior agreements or understandings between the parties with respect thereto.

31.8 You agree to comply with all applicable laws, rules, regulations and guidelines relating to anti-bribery and corruption, including without limitation the United States Foreign Corrupt Practices Act and Hong Kong anti-corruption laws.

32. ABOUT LAZANDA STORE'S ORDER PROCESSING POLICY

The Lazanda Dropshipping model system is affiliated and operates based on the regulations and platform of the e-commerce platform Lazanda, so when you join Lazanda you must follow Lazanda's order processing process.

When you receive an order from a buyer, you need to process it within 24 hours from the time the store receives the order. After 24 hours, if the store has not yet processed the received order, this behavior violates the agent's policies and terms of operation. To avoid additional costs for related units and partners, agents will receive reminder notices and be subject to a warning fee.

Level 1 (Corresponding to 10% - 30% of the total order value received by the store): Within 24 hours of receiving notification from Lazanda, if the store clearly understands and voluntarily pays the Level 1 warning fee and processes all orders currently being received, the penalty fee will be refunded to store wallet after 48 hours and your store will continue to operate normally.

Level 2 (Corresponding to 30% of the total order value received by the store): If you continue to violate the agent's policies within 48 hours, you will be subject to a Level 2 warning fee. When you refuse to pay the above fines, it means you unilaterally request to stop doing business with Lazanda. Lazanda will close the store and freeze all transactions arising from your account system-wide.

During the 7-day period (Excluding Holidays, New Year, Saturday and Sunday) when Lazanda considers closing the store, all transaction features related to your store will be limited. When a final decision is made, Lazanda will liquidate the violating store in accordance with the working process. All remaining money in the account after completing specific deductions will be transferred by Lazanda to the Executive Board of the United Nations Children's Fund (UNICEF) for use to support child rights campaigns.

Deductions include (if any): (1) Commissions outside of capital; (2) Level 1 warning; (3) Level 2 warning; (4) Agent support money; (5) Personal income tax (Applicable according to current personal income tax law); (6) Currency conversion fee (only applicable to foreign currency transactions).